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Introduction

Requesting reviews from clients helps build your business reputation and attract new customers. You can automate review requests by sending a thank-you email 30 minutes after an appointment, prompting clients to leave feedback on Google, Yelp, or any platform of your choice. This feature can be enabled under Marketing Policies in Business Settings.
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Step 1

Click “Settings” in the side menu to access business management options.images/navigate-to-settings.png
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Step 2

Within Settings, go to the Business Policy section to manage client-related policies and preferences.images/business-policies.png
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Step 3

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Enable “Request a Review”

Scroll to Marketing Policies and toggle on “Request a Review” to activate automated review requests for clients.images/request-a-review.png
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Step 4

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Enter the Review URL

Under “Your review link”, paste the URL where you’d like clients to leave reviews, such as your Google My Business page, Yelp, or another review platform.images/your-review-link.png
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Step 5

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Save Changes

After entering your preferred review link, click the check mark icon to save the changes. The system will now send a thank-you email 30 minutes post-appointment with a review request and attached review link.images/save-review-link.png

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Next Steps

Now that you’ve set up your review request system, the next step is configuring waiver policies, allowing you to require clients to sign waivers before booking certain services.
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